At Wilderness Insights Safari, we understand that plans can change unexpectedly, and we strive to provide flexibility and transparency when it comes to cancellations. Please review our cancellation policy below:
1. Cancellation Periods:
- For cancellations made more than 30 days prior to the start of the tour, a full refund will be provided, minus any non-refundable expenses incurred.
- Cancellations made between 15 and 30 days prior to the start of the tour will be subject to a 50% cancellation fee.
- Cancellations made within 14 days of the tour start date, as well as no-shows or early departures, will not be eligible for a refund.
2. Refund Process:
- Refunds will be issued using the same method of payment used for the original booking.
- Please allow up to 14 days for the refund to be processed and credited back to your account.
3. Changes and Modifications:
- Changes or modifications to the tour dates, itinerary, or participants may be accommodated, subject to availability and additional fees.
4. Force Majeure:
- In the event of unforeseen circumstances beyond our control, such as natural disasters, political unrest, or travel advisories, Wilderness Insights Safari reserves the right to cancel or modify the tour. In such cases, we will work with you to provide alternative options or a full refund, as applicable.
5. Travel Insurance:
- We strongly recommend that all participants purchase comprehensive travel insurance to protect against unforeseen circumstances, including trip cancellations, medical emergencies, and travel disruptions.
6. Notification of Cancellation:
- Please notify us of any cancellations or changes to your booking as soon as possible, preferably in writing via email or through our official communication channels.
7. Additional Terms:
- Additional terms and conditions may apply, depending on the specific tour package and destination. Please refer to your booking confirmation or contact us for more information.
At Wilderness Insights Safari, we are committed to providing exceptional service and unforgettable experiences. If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us. We appreciate your understanding and look forward to welcoming you on safari soon!